Cookies policy

What Information Do We Collect?

When you visit our Site, we may obtain two types of information:

  • Personal Information you provide to us on an individual basis by submitting information on our forms. This information identifies you or can be used to identify or contact you and may include your name, address, phone number, email address, social media pages and tenancy preferences. Such information is only gathered if you voluntarily submit it to us directly, or through your agent/broker, or from third party property search websites where you may have made an enquiry regarding our listings and provided your information.
  • Website use information collected as you and others browse our Site. Similar to other commercial websites, our Website uses a technology called “cookies” and web server logs to collect information about how our Site is used.Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Site, and the websites visited just before and just after our Site. See section “What Are Cookies” below.

Sometimes our tenants, family, friends or business partners provide us with names and email addresses of people they feel may be interested in our product.

For our tenants and prospective tenants, as necessary personal data is processed by us (or by any letting/ managing agent we retain relating to tenants/ prospective tenants/ guarantors) consisting of the following, as applicable; identity and contact details including car registration (if any), personal/background information including occupation/status, bank details, verification and credit status, deposit including return on tenancy termination, tenancy details including renewals, joint tenants, other residents and guarantors, immigration/right to rent checks (England only), rent and other payments, recovery of arrears, claims or possession proceedings, repairs/health and safety/housing conditions, breach of tenancy terms/nuisance/anti social behavior, council tax liability (UK and EU), water charges payable, utilities and services provided, welfare benefits, termination of tenancy, audio and CCTV recordings (if any), complaints, insurance, health or disability, emails texts and other communications and via our website, website and online portal information.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

This privacy policy covers our use of cookies only and does not cover the use of cookies by third parties. We do not control when or how third parties place cookies on your computer. For example, third party websites to which a link points may set cookies on your computer.

How Do We Use Information We Collect from Cookies?

As you browse on our Site, the website uses cookies to differentiate you from other users and may prevent you from seeing unnecessary advertisements, and if applicable, prevent you from having to log in more than is necessary or give us your details more than once. Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us gather feedback so that we can improve our Site and better serve our customers.


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